Skip to main content Skip to navigation
Customer and waiter arguing with one another.
Witnessing uncivil behavior
June 18, 2019

When people witness poor customer service, a manager’s intervention can help reduce hostility toward the company or brand, according to WSU research.

More Business & Economics

Honoring a fallen hero
May 24, 2019

“How we honor those in our past says a lot about how we will care for our student veterans in the future.”

Spokane-based export advisor Vern Jenkins named Washington SBDC State Star
May 20, 2019

Vern Jenkins, an international trade business advisor with the Washington Small Business Development Center (SBDC), received the statewide business advising service’s top award—the State Star—at the U.S. Small Business Administration (SBA) Seattle District annual spring gala on May 8.

NASBITE Program of Excellence Award
March 26, 2019

Two advisors with the Washington Small Business Development Center (SBDC) have been awarded a NASBITE International Program of Excellence Award for their work expanding international trade opportunities in Eastern Washington.