‘Crucial Accountability’ book review: spring series

Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly — often creating whole new sets of problems. Crucial Accountability offers tools for improving relationships in the workplace and life. Learn how to deal with violated expectations in a way that permanently solves the problem at hand without harming the relationship.

Register here for this 2-part series

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