Issue with duplicate emails sent from JIRA

Thursday afternoon, many WSU users received duplicate emails sent every two minutes from our JIRA service provider.  The Enterprise Systems team has been working with the vendor to resolve the issue and we apologize for any inconvenience this has caused you and your staff. Please know that we are aware of the predicament and have been working to correct the email issues.

We kindly ask that if you have received these duplicate and numerous emails, please do not reply to them as that adds to the repeated duplication. Rather, just delete them. We expect that the situation will have been corrected by the time this announcement is published and the root cause identified. This will assist with putting in place actions to prevent the issue from reoccurring in the future.

By Communications staff, Washington State University

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