revenge

Turning customer revenge into reconciliation

PULLMAN, Wash. – Canceled flights, lost luggage, a product confirmed to be “in stock” that turns out to be on back order after you’ve driven 20 minutes to get it – most everyone has at some time experienced anger and frustration over similar service failures. These feelings can, in turn, lead customers to take their […]

New book looks at why it happens

The recent inauguration of a new president brings to mind the rocky transition of 2001.   Clinton administration staffers, upset that Republicans beat the Democrats, removed or damaged the “W” keys on computer keyboards throughout the White House so, when George W. Bush took office, the new staffers could not type his nickname.   Though […]

Beasley presents Newton’s Revenge

Mad Science presents, “Don’t Try This at Home II: Newton’s Revenge,” the spectacular live stage show that explores the zany side of science today at 7 p.m . Professor Pruvitt and Crash are back again as they continue to demystify the fundamental Laws of Motion by demonstrating the role physics plays in our everyday lives. With a […]