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News and Information for Faculty, Staff, and the WSU Community

relations

Turning customer revenge into reconciliation

PULLMAN, Wash. – Canceled flights, lost luggage, a product confirmed to be “in stock” that turns out to be on back order after you’ve driven 20 minutes to get it – most everyone has at some time experienced anger and frustration over similar service failures. These feelings can, in turn, lead customers to take their […]

Engineering appoints development director

Mark Hermanson, a WSU alumnus with close to 15 years of fundraising and higher education experience, has been appointed executive director of development and external relations for the College of Engineering and Architecture at WSU.Hermanson has a bachelor’s degree in hotel and restaurant administration and a master’s of education in educational leadership and counseling psychology […]