Yes, indeed! Individuals that use the central WSU exchange mailbox system and have a voicemail box on the central Pullman Cisco system can receive your campus phone voicemails in their email via Single Inbox Messaging? This service is available through the telephone system.
Single Inbox Messaging lets users receive voicemail messages as .WAV file attachments to their Outlook/Exchange email inbox. The system synchronizes message status, deletions and the message waiting light between the email and phone systems.
This feature is available only to those who use the central WSU exchange mailbox system and who have a voicemail box on the central Pullman Cisco system.
This feature is free to activate/deactivate, however it does require some initial setup and needs to be requested by departments’ budget authority or appropriate budget authority delegate using the online ITS Service Request System: https://infotech.wsu.edu/CNSforms/. If a department has a large number individuals to add at one time they can also contact John Daleo at jfdsac@wsu.edu.
Please note: Voicemail messages received and stored within email are subject to federal and state regulations concerning public records requests, litigation holds and subpoenas.
To learn more about these features, visit https://infotech.wsu.edu/uc/telephone-extended-features/index.html. For general questions, contact CougTech (formerly known as the ITS Help Desk) at 509-335-4357 or helpdesk@wsu.edu.
