‘Crucial Conversations’ book review: spring series

Join Laura Hamilton, WSU Learning and Organizational Development manager, for the spring series of Crucial Conversations book review. This course provides powerful skills to ensure every conversation — especially difficult ones — leads to the results you want. Participants learn how to be persuasive rather than abrasive, and how to get back to productive dialogue when others clam up. Also offers techniques for high-stakes conversations when emotions are running strong.

Register in Percipio for Crucial Conversations book review spring series sessions, June 12 and 20.

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