Crimson Service Desk customer support system change July 12

Information Technology Services (ITS) will be shifting the Crimson Service Desk customer support phone system from Cisco to Twilio on Monday, July 12, beginning at 7 a.m. This maintenance is expected to take approximately 30 minutes.

As the CSD’s normal business hours are 8 a.m. to 5 p.m., this is not expected to impact customers in spite of the service interruption due to the transition.

For technical assistance: Please contact Crimson Service Desk via email crimsonservicedesk@wsu.edu, by phone at (509) 335-4357, or online.

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