Action required: Update your WSU account settings

At 8 a.m. on March 25, all WSU user accounts using only SMS (text message) or voice call for multi-factor authentication (MFA) to sign in to WSU online resources will be locked.

To maintain access to your WSU account, review your active MFA settings as soon as possible by visiting account.wsu.edu and selecting the “Manage Security Methods” button. If the “Phone” security method is enabled, set up at least one of the remaining MFA methods and then immediately remove the Phone method.

WSU will continue to support the following security methods for MFA:

  1. Okta Verify (Recommended): Approve a push notification via this mobile app
  2. Okta FastPass: Approve a notification via this desktop app
  3. Google Authenticator: View a time-based one-time passcode via this mobile app
  4. Security Key: Insert a physical, specialized key into the device to authenticate
  5. Biometric Authenticator: Authenticate via fingerprint or facial recognition

Review the ITS MFA resources page for additional information on these security methods.

Learn more about this upcoming March 25 MFA change.

Please direct any questions or requests for assistance to Crimson Service Desk at crimsonservicedesk@wsu.edu or 509-335-4357.

The Notices and Announcements section is provided as a service to the WSU community for sharing events such as lectures, trainings, and other highly transactional types of information related to the university experience. Information provided and opinions expressed may not reflect the understanding or opinion of WSU. Accuracy of the information presented is the responsibility of those who submitted it. The self-uploaded posts are reviewed for compliance with state statutes and ethics guidelines but are not edited for spelling, grammar, or clarity.

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