customer service

By Sue McMurray, Carson College of Business PULLMAN, Wash. – Imagine standing in a long line at your favorite coffee shop only to receive the wrong order. What would you do?

Staff Excellence Award   What would you do if you received a pair of purple sneakers during a white elephant gift exchange?   Well, if you opened the gift at the Interdisciplinary Design Institute at WSU Spokane, you would throw the holiday party. And that’s just what Pam Medley did.   Tradition holds that the […]