PULLMAN Information Technology Services’ Helpdesk on the WSU Pullman campus has moved from its previous 7 a.m.-7 p.m. extended hours, to a regular 8 a.m.5 p.m. Monday Friday schedule.
The goal is to maintain services to faculty, staff and students while addressing budget limitations and necessary staff reassignments within the ITS unit.
The Helpdesk moved to its previous 12-hour schuedule in September 2008. Its staff provides front-line, telephone-based computer and network assistance including troubleshooting, technical support and software consulting services.
Questions that the Helpdesk receive range from simple password resets to more complex problems with laptops and desktop units. Additionally, the Helpdesk can assist with network status questions, network configuration or access concerns, and email problems on both the client and server side.
The Helpdesk staff also assists the Distance Degree Program (DDP) with technical questions, including assistance with email issues, log-in problems, courses not showing up, and Discussion Board issues. Currently, four full-time staff members provide coverage for the updated Helpdesk hours of operation.
The Helpdesk is primarily a ‘call center’ for questions via phone or e-mail however; occasional questions or issues are referred to the next level of Helpdesk technical support. Walk-in Helpdesk customers can also receive assistance at the main support office located in the Information Technology Building, room 2091.
The Helpdesk can be reached at 335-HELP (4357) or email at helpdesk@wsu.edu.
