New visual interface for ITS support resources, July 31

Effective Wednesday, July 31, Information Technology Services (ITS) is updating the visual interface for the Crimson Service Desk customer portal and the WSU Knowledge Base.

Currently serving as primary resources for submitting requests for technical assistance and accessing self-service technical support articles, the Crimson Service Desk portal and WSU Knowledge Base will adopt a new visual interface to better align with university and federal digital accessibility standards.

The functionality and content within both platforms will remain unaffected by this change. WSU users should not expect any service outage or access disruptions as the interfaces update.

To preview the new visual interfaces for the Crimson Service Desk portal and the WSU Knowledge Base, please visit the ITS website.

For any questions or concerns regarding this upcoming change, please contact Crimson Service Desk via email at crimsonservicedesk@wsu.edu or phone at 509-335-4357.

The Notices and Announcements section is provided as a service to the WSU community for sharing events such as lectures, trainings, and other highly transactional types of information related to the university experience. Information provided and opinions expressed may not reflect the understanding or opinion of WSU. Accuracy of the information presented is the responsibility of those who submitted it. The self-uploaded posts are reviewed for compliance with state statutes and ethics guidelines but are not edited for spelling, grammar, or clarity.

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