Early this morning, Information Technology Services (ITS) performed emergency maintenance on critical systems, and this operation may have caused phones to lose their registration to the servers.

If a user’s phone has lost registration, the user should cycle the power on the phone by:

  1. Unplugging the phone
  2. Waiting ten seconds
  3. Plugging it back in again

For Jabber clients:

  1. Exit the program by selecting the gear icon in the upper-right corner
  2. Select “Exit”
  3. Relaunch the program
  4. Log in as normal

If a user’s phone remains unregistered, please contact Crimson Service Desk online, by phone at (509) 335-4357, or via email.