Between the dates of Saturday, Sept. 12, and Sunday, Sept. 20, WSU’s Identity Management systems are being upgraded. This process will update aged systems that manage core tools for all WSU network identity operations for Human Resources, Student Information Systems, Active Directory, Office 365 and other systems, including the creation of Network IDs, Friend IDs, and Third Party IDs.
Ongoing, standard use of existing WSU Network IDs (NIDs) for authentication, communication (email, Microsoft Teams, etc.) will not be impacted. All current roles and access will be frozen for the duration of the process; only changes to roles and accesses may be impacted at certain times.
Please prepare for any support needs, particularly for the highlighted items below, with incoming students and parents preparing for fall semester.
Please see the following maintenance schedule and associated outages:
Sept. 12-14 — Identity Management Resources:
- Help Desk Tools
- NID creation, updates, modifications
- FID creation, updates, modifications
- Managed group creation, updates, modifications
- Office 365 group creation, updates, modifications
- Okta operations
Sept. 12-16 — Office 365 Managements:
- Mailuser enabled
- Mailbox creation
Sept. 12-20 — Access and Role Managements:
- Affiliation/status changes (new employees, enrolled status)
- Enterprise Provisioned Group membership updates
- Student role groups
- Employee role groups
- Campus groupsTerm groups
- Okta groups
- Office 365 license adds/changes
Please note: Password resets via account.wsu.edu will still operate as usual. Access to most WSU systems (myWSU, Blackboard, Office 365, etc.) will be unaffected for existing users.
ITS highly recommends making the following additions and changes before Friday, Sept. 11:
- Create accounts for new employees that will start during the work week of Sept. 14-18
- Process all employee actions that will result in a change of permissions or access
- Create any groups (managed, Office 365, etc.) that will be needed
- Add affiliate accounts for outside entities that will be doing work for WSU during the outage week
For technical assistance, please contact: the Crimson Service Desk online, via email, or by phone at (509) 335-4357.
