When I took over the job of president of Washington State University in May 2007, I already knew one of the major challenges facing our institution a pressing need to overhaul and upgrade our information management systems.
Everyone who works at this university or at any technology-driven institution understands how much we rely on our information systems. Unfortunately, WSU’s IT infrastructure is increasingly unreliable, made up of obsolete systems that were not originally designed for the multiple tasks they now perform. That they continue to work at all is a tribute to employees who have specialized knowledge of the unique fixes that are frequently required.
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