PULLMAN, Wash. – Sheri Glaesman, who has served in numerous capacities at WSU since 2002, has been named a university ombudsman.

Glaesman was selected by a search committee made up of faculty and staff, and will begin her new position August 20.

Having earned her bachelor’s degree in criminal justice at WSU, she currently is pursuing her master’s degree in the same field. She has excelled as a WSU employee for the past 16 years, most recently as program specialist in the Office of Public Records.

Glaesman completed a 40-hour mediation course at the Fulcrum Institute, and has worked with students, faculty and staff on a variety of projects throughout her career.

“Sheri brings to the ombudsman’s office an extensive background in policy compliance and human resources standards,” says Craig Parks, associate vice provost, who led the search committee. “Additionally, she has had formal training in mediation, and her skill set will mesh well with the staff in the ombudsman’s office.”

The Office of the Ombudsman strives to protect the interests, rights, and privileges of students, staff and faculty at all levels of university operations and programs. The ombudsman serves as an impartial and neutral resource to assist members of the university community with information relating to university policies, procedures and facilities to resolve problems and grievances through informal investigation and mediation.

“I enjoy helping people, but even more, I enjoy showing people how to help themselves,” Glaesman says. “I am excited to fill a position that serves the statewide WSU community.”

Glaesman will serve alongside Max Kirk and Debbie Lee. She is stepping into the role vacated by Tena Old, who served WSU for 30 years, including the last seven as ombudsman. The Office of the Provost and the entire WSU community are grateful for Old’s service and wish her the best in retirement.