This half-hour online training course is available any time and is suitable for customer service representatives throughout the university.

Focusing on customers’ needs, whether the customers are students, employees, alumni, industry partners or donors, is important in many aspects of a college’s success.

This training will explore how to establish effective relationships with those being served, and learn how to respectfully involve customers in problem solving. The training will also help uncover tools for communicating effectively in cross-cultural situations.

To take this online course, click here. This may require you to log into WSU’s training website with your WSU network ID and password.