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Marketing Ph.D. student wins national recognition for paper

Ismail KarabasPULLMAN, Wash. – Research by Ismail Karabas, a Washington State University doctoral student in marketing, recently won the Best Student Paper Award at the national Marketing Theory and Practice Conference.

His work showed that business patrons who overhear and observe other customers’ unresolved complaints form less favorable attitudes toward the business. This leads to a higher desire for revenge among the observers; they consequently cut back interactions with the business and leave its employees lower tips.

Karabas’ research found that a management apology eliminated the negative response toward the firm but not toward the employees.

 

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Student clubs provide launchpad to the future

Over 40 Voiland College-affiliated clubs invite students to explore their potential as engineers, designers, and scientists beyond the walls of a classroom as well as gain new leadership skills for the workplace.

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Student clubs provide launchpad to the future

Over 40 Voiland College-affiliated clubs invite students to explore their potential as engineers, designers, and scientists beyond the walls of a classroom as well as gain new leadership skills for the workplace.

New Honors Bornander Chair tackles ethics of ChatGPT

When students in Samantha Noll’s Honors College course on philosophy and technology raised the issue of ChatGPT and academic cheating, she knew she had to address it.

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