Cougar Connectors Amy Musbaum and Bruce Jones help
students Kathryn Atkinson and Fletcher Bailey make online
appointments to see financial aid counselors.
Although the OFAS will never be able to have all financial aid processed during the first week of classes – in part because some students wait until then to apply or submit documents – new customer service strategies are improving efficiency for students and their families. These include:
Financial aid appointments
Students helping students
Staff training, collaboration