Information Technology Services (ITS) will be upgrading the Palo Alto GlobalProtect VPN client beginning Monday, June 22, and ending on Tuesday, June 30.
Though no outage is expected, any users who are logged into the GlobalProtect VPN when the change is implemented may be disconnected and have to reconnect to the VPN.
Users should upgrade the GlobalProtect VPN client if/when prompted. Some users may already be running a higher version of the client and thus will not be prompted to upgrade.
If users have problems connecting to the VPN after upgrading their client, ITS suggests uninstalling and reinstalling the client, then rebooting the computer.
The maintenance schedule is as follows:
- Monday, June 22, 2020 at 8 p.m.
- Everett Border Firewall
- Wednesday, June 24, 2020 at 8 p.m.
- Vancouver Border Firewall
- Monday, June 29, 2020 at 8 p.m.
- Spokane Border Firewall
- Tuesday, June 30, 2020 at 8 p.m.
- Pullman Border Firewall
For technical assistance, please contact Crimson Service Desk at crimsonservicedesk@wsu.edu.
