ITS is upgrading the WSU e-mail Connect! system from Exchange 2003 to Exchange 2010. The upgrade is for customers of the central ITS Exchange service ( with email addresses that are in the domain.

On June 27th ITS will start migrating existing customer mailboxes to the new e-mail system. This phase of the mailbox migration is expected to be completed July 29th.

When complete, the upgrade will provide all central ITS Exchange service customers with a 5 GB size mailbox and an enhanced web based email interface known as Outlook Web App or OWA.

Entourage users, departmental mailboxes, and other resources will be migrated at a later date. Blackberry customers who utilize the ITS Blackberry Enterprise Server (BES) will also be migrated at a later date.

This change should not impact most people, although you may be prompted to restart your e-mail client when your mailbox has finished moving.

Customers using Outlook Web App (OWA), ActiveSync, IMAP and Outlook can continue to access their mailbox as they normally would. Customers who use OWA ( will notice improved web access functionality.

This multi-phased project started in May and all central ITS Exchange users are scheduled to be migrated to the new Exchange version by September.

Information on the new e-mail system and the upgrade can be found at  For questions please contact your departmental IT support staff or the Help Desk at 509-335-HELP (4357) or