ITS is beginning the initial steps for the email upgrade from Exchange 2003 to Exchange 2010. This upgrade is for customers of the central ITS Exchange service (connect.wsu.edu) or email addresses that are in the NID@wsu.edu domain.

The completed upgrade will provide all central ITS Exchange service customers with a 5 GB size mailbox and a better web based email interface known as Outlook Web App or OWA.

Entourage email users will need to upgrade their mail software or make configuration changes depending on the Entourage client being used. ITS is asking MAC Entourage users to self-identify to ensure that ITS can help coordinate the required software upgrade on your system with the email upgrade. Please send your name, operating system, and Entourage version being used to entourage.users@wsu.edu.

Exchange customers using MS Windows and Outlook 2007 or Outlook 2010, ActiveSync or Outlook Web Access should not require any configuration changes during the upgrade.

This multi-phased project is expected to start in early summer 2011, and all central ITS Exchange users will be moved to the new Exchange version no later than Sept. 30. Please contact the Help Desk with questions at 509-335-HELP (4357) or helpdesk@wsu.edu.